Privacy Policy

1. Introduction

Welcome to Talkolia. This Privacy Policy explains how Talkolia collects, uses, discloses, and safeguards your information when you use the AI chatbot platform and services.

By using Talkolia, you agree to the collection and use of information in accordance with this policy.

2. Information Collected

2.1 Information You Provide

• Account Information: Name, email address, and phone number when you create an account.
• Profile Information: Additional details you may provide such as industry.
• Payment Information: Billing details processed securely through Whop (third-party payment provider).
• Content Data: Website content, training data, conversation logs, and customization preferences for your chatbot.
• Communications: Messages sent to contact@brandolia.io, including support requests and feedback.

2.2 Information Automatically Collected

• Usage Data: Information about how you interact with the services, including pages visited, features used, and time spent.
• Device Information: IP address, browser type, operating system, device identifiers, and referring URLs.
• Chatbot Interactions: Conversations between your chatbot and end users (when you enable this feature).

3. How Information Is Used

Talkolia uses the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve the AI chatbot platform.
• Account Management: To create and manage your account, authenticate users, and provide customer support.
• AI Training: To train and improve AI models to provide better chatbot responses.
• Personalization: To customize your experience and provide relevant features and recommendations.
• Communication: To send service updates and security alerts.
• Payment Processing: To process transactions and manage billing through Whop.
• Legal Compliance: To comply with legal obligations and enforce the Terms of Service.

4. Data Sharing and Disclosure

Talkolia does not sell your personal information. Information may be shared in the following circumstances:

4.1 Service Providers

Data is shared with trusted third-party service providers who assist in operating the platform, including:

• Cloud Hosting: Vercel (website hosting and deployment)
• Payment Processing: Whop (payment and subscription management)
• Database and Security: Supabase (secure data storage and authentication)

4.2 Legal Requirements

Information may be disclosed if required by law, court order, or governmental request, or to protect Talkolia's rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

Information may be shared for other purposes with your explicit consent.

5. Data Security

Talkolia implements industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest (AES-256)
• Secure socket layer (SSL/TLS) technology
• Secure authentication through Supabase
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

However, no method of transmission over the internet is 100% secure. While Talkolia strives to protect your information, absolute security cannot be guaranteed.

6. Data Retention

Talkolia retains your information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for up to 90 days after deletion.
• Conversation Logs: Retained according to your settings, typically for 30-90 days.
• Payment Records: Retained for 7 years for tax and accounting purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please contact: contact@brandolia.io.

8. Children's Privacy

Talkolia is not intended for users under the age of 18. Talkolia does not knowingly collect personal information from children. If it becomes aware that data has been collected from a child without parental consent, steps will be taken to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Talkolia ensures appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

The services may contain links to third-party websites or services. Talkolia is not responsible for the privacy practices of these third parties. You are encouraged to review their privacy policies.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. You will be notified of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, additional notice will be provided (such as an email notification).

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or data practices, please contact:

• Email: contact@brandolia.io
• Website: https://talkolia.co

13. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to object to processing of your personal data
• Right to restrict processing
• Right to lodge a complaint with a supervisory authority

The lawful basis for processing your data includes consent, contract performance, legal obligations, and legitimate interests.